Refund & Shipping Policy
Before ordering please verify the quantity needed for your project. Samples are available upon request for testing before placing a large order. We are more than happy to help determine your MuralShield needs and answer any questions you may have! Please do not hesitate to reach out to via email or by phone to one of our MuralShield team members.
We do not accept returns and/or exchanges for all shipped product orders.
For local customers who pick up orders, only a product exchange will be considered within 15 days of purchase under the following circumstances:
- Customers must be able to physically bring the products back to our warehouse located in Los Angeles. Shipped items will not be accepted.
- Products must be unopened and undamaged.
- The balance of the product exchange can be applied to future orders, or refunded to the customer, minus a 15% refund processing fee.
- We will not accept returns for full refunds.
Returning Shipped Products Before Accepting Shipment: Restocking fees & Shipping fees
If a customer refuses the shipment and the product is returned to our warehouse:
- A 15% restocking fee will be charged for all returns and exchanges. The fee will either be deducted from the refund amount or charged separately.
- All shipping and hazardous materials fees will not be included in refund amount.
Shipping MuralShield™ includes an additional Hazmat handling fee. Packages will be delivered via Fedex and a signature is required at delivery.
Hawaii and Alaska shipping is available as a custom order–email us at Sales@SPARCinLA.org or call us at 310/822-9560 x110.
International shipping is available for bulk orders of 10+ units. Please contact us at 310/822-9560 x110 for International Shipping quotes or questions.
Local pickup is available from our warehouse in Los Angeles and requires a custom order via email or phone. No hazmat handling fee is required for pickup orders.
Hazmat shipping fee breakdown:
|Single Gallons||5 Gallon Drums||Hazmat Fee|
1 x 5 g
2 x 5g
3 x 5g
|13-16g||4 x 5g||$156.00|
|17g+||5+ 5g||$195.00 Max|
685 Venice Blvd,
Venice, CA 90291